Delivery speeds and order tracking
Delivery dates, shipping rates, and parcel tracking belong to the retailer you select. When you buy our shampoos, conditioners, or styling products, the store processes your payment and prepares the shipment. You will find your dispatch status, estimated arrival date, and any transit updates in the order confirmation or account page provided by that seller. We do not have access to individual orders or shipping queues.
Checking sizes and sets in the catalogue
You can use this catalogue to review bottle sizes and product formats before you head to a store site. A single styling bottle, a large shampoo, and a three-piece set travel and pack differently. Checking whether an item is sold as a standalone bottle or bundled as a system helps you know what to expect in your shipment. You can also confirm formulas across our seven concern categories to pick the right match.
Checking your bottles on arrival
Liquid hair care can shift during transport. When your package arrives from the retailer, inspect the box and the products inside. Check that every cap sits tight and that any dispensing pump has not loosened or turned during transit. If a bottle arrived damaged, leaked into the parcel, or went missing, contact the retail partner where you placed the order so they can resolve the shipment issue for you.
For any questions about dispatch dates, order status, or delivery updates, please reach out directly to the retailer you bought your Biotera bottles from.