Returns go through the retailer
This website does not run a checkout, process payments, or hold warehouse stock. Every bottle is purchased through a third party retail partner. Because of that, any return or exchange must go directly through the retailer where the purchase took place. Each seller sets its own return window, receipt requirements, and refund methods. Check the purchase receipt or the seller customer service page to review their specific rules. Do not post items to our corporate record address, as that office handles no parcels, stock, or refunds.
Damaged or leaking shipments
If a bottle arrived cracked, leaking, or missing parts, the retailer that packed and shipped the package handles the resolution. Contact the customer service team at that seller right away. Most merchants ask for clear photos of the damaged bottle and the shipping carton to evaluate the issue and arrange a replacement or credit under their policies. Because no packages are packed or dispatched from this catalogue site, our team cannot track parcels or reissue stock.
When the formula is the wrong match
Sometimes a bottle arrives intact, but the formula does not match what the hair needs. Our 54 formulas are split by specific concern: Color Care, Moisturizing, Thick & Full, Strengthening, Anti-Frizz, Scalp Care, and Styling. Hair that feels weighed down might need a lighter rinse from Thick & Full instead of heavy conditioning from Moisturizing. Dry strands might require leave-in support rather than an Anti-Frizz serum. Review the concern categories in our catalogue before choosing a replacement bottle.
For questions about formula ingredients or choosing the right concern category across our 54 items, contact our team using the email address in the footer.