The mailroom for product notes and site facts

When to write to our catalogue desk

Our inbox exists to keep this catalogue accurate and clear. Write to us if you spot a typo in an ingredient list, notice a broken button, or need clarification on which category fits your hair routine. We can explain how our Color Care line protects shade tone, how our Moisturizing bottles hydrate dry strands, or how our Scalp Care formulas support comfort. If you have a question about how our formulas work across our seven lines, send a note to the email address shown in the footer.

Questions for the retail partner

Every purchase takes place through a retail partner. Because we do not run a checkout, hold inventory, or manage a warehouse, our team has no access to order numbers or account details. We cannot track a parcel, change a shipping address, cancel an order, or issue a refund. For any matter related to delivery status, missing items, damaged shipments, or returns, reach out directly to customer support at the specific store where you placed your order.

Our corporate postal record

The street address listed on this site serves as our corporate office record in the United States. It is not a retail store, a salon counter, or a distribution depot. We do not stock inventory at this location, and staff cannot hand out bottles or accept returned goods. Any packages mailed to this address will not be processed, and no money will be sent back. Send all returns to your point of purchase according to the retailer policy.

This is a United States corporate mailing address. It is not a retail store and cannot take orders or returns. Please do not send parcels here.

For formula questions, write to the address in the site footer. For orders, shipping updates, and returns, contact the retailer where you bought your bottles.